AIM is leading the way-
in tribal employee training with their extensive program addressing all levels of the Food & Beverage and Gaming industries. Customized training is available or on-going staff development. The training teaches employees how to do their job and how to keep it as they become leaders in their community.

Total customer service-
is the ultimate formula for getting customers to come back. Excellence in customer service is a six-point program and if all of those points are in place your guests and customers will return over and over. Training employees is only one part of the six points and requires a total commitment of the business to implement and complete the six point program.

Al McCommas-
The Managing Director of AIM Motivational Seminars, speaking on the Customer Service and Tribal Training program he has developed. The program was influenced by the Al McCommas's 30-year career as a utility service engineer. McCommas said, I learned that when you treat customers extra special even when you are the only service provider available you will see the positive effects that extra effort has on the overall reputation of the company or group.

Al McCommas has translated these skills and principles into the customer service program he and Helen Eriacho, Business Manager for AIM Motivational Seminars, will be promoting and coordinating to Native American agencies, service centers and casinos that AIM Seminars has been serving with since 1980.