• Communication Skills and Conflict Management
  
  
• Working with Difficult People
  
  
• Managing Stress and Coping with Change
  
  
• Organizing Your Work Space
  
  
• Cultural Awareness: When Minorities become the Majority
  
  
• Taking Care of the Caregiver
  
  

BUILDING EXCELLENT
CUSTOMER SERVICE

• Redefining Customer Service as a Product
  
  
• Words and Phrases you should not use
  
  
• Active Listening Skills
  
  
• How to Cool Down an Angry Person
  

• How to get a Job and Keep it
  
  
• Building Confidence and Empowerment Skills
  
  
• Dress for Success on a Limited Budget
  
  
• What gets you Hired?
  
  
• Keeping the job you’ve landed. Being there and on Time
  
  
• Wise Money Management
  

BEING AN EFFECTIVE
LEADER

• Building a Positive, Productive Team
  
  
• Flexible Leadership in Native American Organizations
  
  
• Being an Effective Leader in Indian Country
  
  
• Cultural Awareness: When Minorities become the Majority