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AIM Motivational Seminars Include:

Customer Service Training for Resort
and Casino Employees.

AIM is leading the way in tribal employee training with their extensive program addressing all levels of the Food & Beverage and Gaming industries. Customized training is available or on-going staff development. The training teaches employees how to do their job and how to keep it as they become leaders in their community.

Total customer service is the ultimate formula for getting customers to come back. Excellence in customer service is a six-point program and if all of those points are in place your guests and customers will return over and over. Training employees is only one part of the six points and requires a total commitment of the business to implement and complete the six point program

Professional Development Program

  • Cultural Sensitivity & Diversity
  • Enhancing Secretarial Skills
  • Coping with Change & Managing Stress
  • Building Communication Skills
  • Working with Difficult People
  • Powerful Presentation Skills
  • Preventing Sexual Harassment
  • Overcoming Negativity in the Workplace
  • Personal-Professional Wellness

Personal-Professional Wellness

  • Working with High Risk Youth
  • The Process of Working through
    Anger
  • Moving from Codependency to Personal Mastery

Leadership Training

  • Flexible Leadership for Native Americans
  • Building a Positive, Productive Team
  • Quality Service in a Native American Setting
  • Skills in Managing Native American Offices
  • Guest Services Casino Style

Personal-Professional Wellness

  • Building Healthy Native Families
  • Working with Chemically Dependent Clients
  • Community Based Wellness